Privacy Policy

This Privacy Policy ("Policy") is issued by betpka, the operator of the online betting and casino platform accessible at betpka.cam ("Platform", "we", "us", "our"). It describes how betpka collects, processes, stores and protects the personal data of users ("you", "your") who access or use the Platform, and explains the rights available to you in relation to your personal data.

betpka is committed to handling personal data responsibly, transparently and in accordance with applicable data protection law. We collect only the data we genuinely need to deliver our services, fulfil our legal obligations and maintain a safe, compliant platform for all users — including the Pakistani users we primarily serve across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond.

By registering an account, depositing funds, placing a bet or otherwise using the betpka Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform.

This Policy should be read alongside the betpka Terms & Conditions, which govern the overall relationship between you and betpka. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, location data, email address, IP address or any factor specific to the physical, economic or social identity of that person.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure or destruction.
• "Data Controller" means betpka as the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of betpka under a contractual data processing agreement.
• "KYC Data" means identity and address verification documents submitted by users as part of the Know Your Customer process, including CNIC, passport and proof of address.
• "Cookies" means small text files stored on your device by your browser when you visit the Platform, used to recognise returning visitors and maintain session state.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Sensitive Data" means personal data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data or data relating to criminal convictions — categories that betpka does not intentionally collect unless specifically required by law.

betpka collects the following categories of personal data, depending on the nature of your interaction with the Platform:

betpka does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or biometric data unless specifically required by applicable law or our licensing obligations. If you voluntarily disclose sensitive information in a support communication, it will be handled with the highest level of confidentiality.

betpka collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit, contacting support via Live Chat or email, or submitting any form on the Platform.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data through cookies, server logs, pixel tags and similar tracking technologies. This includes your IP address, browser fingerprint and session activity.
• Third-party sources: We may receive data about you from identity verification providers (for KYC purposes), fraud prevention agencies, payment processors and, where permitted, publicly available sources. This data is used solely to verify your identity, prevent fraud and comply with our regulatory obligations.
• Device permissions: If you access betpka through a mobile browser and grant location permissions, we may collect approximate geolocation data to comply with jurisdiction-based access controls.

betpka processes your personal data only where a valid legal basis exists under applicable data protection law. The primary legal bases we rely upon are:

• Contractual necessity: Processing required to enter into or perform our contract with you — including account creation, identity verification, processing bets, managing deposits and withdrawals, and providing customer support.
• Legal obligation: Processing required to comply with applicable law — including KYC and anti-money laundering obligations, responsible gambling requirements, and regulatory reporting duties imposed by our licensing authority.
• Legitimate interests: Processing necessary for betpka's legitimate business interests, where those interests are not overridden by your rights. This includes fraud prevention, platform security, improving user experience and enforcing our Terms & Conditions.
• Consent: Where we rely on your consent — for example, for non-essential cookies or certain marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

betpka uses the personal data we collect for the following defined purposes:

• Account management: Creating, maintaining and administering your betpka account, including processing login requests and managing your account settings.
• Identity verification (KYC): Verifying your identity and age as required by our licensing obligations, and complying with anti-money laundering regulations.
• Transaction processing: Processing deposits, withdrawals and bet settlements, and maintaining accurate financial records.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the Platform.
• Responsible gambling: Monitoring account activity for signs of problem gambling, implementing requested limits or self-exclusions, and complying with responsible gambling obligations under our licence.
• Customer support: Responding to your enquiries, resolving complaints and providing technical assistance.
• Platform improvement: Analysing usage data to improve Platform performance, user experience and product development.
• Legal compliance: Meeting our obligations under applicable law, including regulatory reporting and responding to lawful requests from competent authorities.
• Communications: Sending account-related notifications, transaction confirmations, security alerts and — where you have opted in — promotional communications about betpka offers and sports events.

betpka does not use your personal data for automated decision-making that produces significant legal effects on you without human review, except where required by law or where you have given explicit consent.

betpka does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Licensed service partners: We share data with third-party service providers that assist in delivering the Platform — including KYC/identity verification providers, payment gateway operators, IT infrastructure providers, fraud detection services and customer support platform providers. All such partners operate under data processing agreements that restrict their use of your data to the specified service purpose only.
• Regulatory and licensing authorities: We may be required to disclose data to our licensing authority, financial regulators or law enforcement agencies where required by applicable law, a court order or a regulatory directive.
• Responsible gambling bodies: Where required by our licence, we may share data with responsible gambling registers or self-exclusion schemes operated by the licensing jurisdiction.
• Business transfers: In the event of a merger, acquisition or sale of all or part of betpka's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
• Legal protection: We may disclose data where necessary to protect the rights, property or safety of betpka, our users or the public, in accordance with applicable law.

betpka operates internationally, and your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which betpka holds its operating licence. These countries may have data protection laws that differ from those applicable in Pakistan.

Where such transfers occur, betpka ensures that appropriate safeguards are in place to protect your data. These safeguards may include:

• Contractual clauses approved by the relevant data protection authority that bind the recipient to data protection standards equivalent to those in the originating jurisdiction.
• Data processing agreements with service providers that impose equivalent data protection obligations.
• Transfers to countries that have been assessed as providing an adequate level of data protection by the applicable regulatory authority.

By using the betpka Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.

betpka retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting or reporting obligations. The primary retention periods that govern our data holding practices are:

• Active account data: Retained for the duration of your account and for a minimum period of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for the period required by our licensing authority — typically a minimum of five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years following the relevant transaction date.
• Support communications: Retained for a period of three years from the date of the interaction, unless the subject matter relates to an unresolved dispute or regulatory investigation, in which case retention is extended until resolution.
• Technical and usage data: Aggregated or anonymised usage data may be retained indefinitely for analytical purposes, provided it can no longer be linked to an identifiable individual.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to you.

betpka uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse how users interact with our content. The categories of cookies we use are as follows:

• Essential cookies: Required for the Platform to function. They enable session management, security features and basic navigation. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences — such as language settings, display preferences and your last visited section — to personalise your experience.
• Analytics cookies: Used to collect aggregated information about how users navigate the Platform, which pages are visited most frequently, and how users arrive at the Platform. This data is used solely to improve our service.
• Security cookies: Used to detect and prevent fraudulent activity, protect the integrity of your account session, and flag unusual access patterns.

You can manage or disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. betpka does not use third-party advertising cookies or cross-site tracking cookies.

betpka implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and betpka's servers is encrypted using SSL/TLS protocols.
• Encryption at rest: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form on secured infrastructure.
• Access controls: Access to personal data within betpka is restricted on a strict need-to-know basis using role-based access controls. Staff with access to personal data are subject to confidentiality obligations.
• Security monitoring: We conduct regular security reviews, vulnerability assessments and penetration testing to identify and address potential risks to our infrastructure.
• Incident response: betpka maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users and relevant authorities as required by applicable law.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised use of your account.

Depending on applicable data protection law, you may have some or all of the following rights in relation to your personal data held by betpka. To exercise any of these rights, contact our support team at [email protected].

betpka will respond to all valid data rights requests within a reasonable timeframe — ordinarily within 30 days of receipt. We may request proof of identity before processing a request. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.

The betpka Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the operator or license jurisdiction. betpka does not knowingly collect personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from an individual below the applicable minimum age, we will immediately suspend the associated account and delete all related personal data without undue delay. If you believe that a minor has registered an account on betpka, please notify us immediately at [email protected].

Age verification is a mandatory step in the betpka registration and KYC process. Users who cannot provide satisfactory proof of age will not be permitted to deposit funds, place bets or access any real-money features of the Platform.

The betpka Platform does not include links to third-party websites as a matter of policy. However, if third-party content references or integrations exist within specific game interfaces or promotional materials provided by licensed content suppliers, betpka is not responsible for the privacy practices of those third-party providers.

Any third-party service providers that betpka engages as Data Processors — including KYC verification platforms, payment gateway operators and analytics tools — operate under their own privacy frameworks and data processing agreements with betpka. We recommend reviewing the privacy policies of any third-party services you interact with independently.

betpka reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or the services we offer. The date at the top of this page reflects the most recent revision.

Where changes are material — for example, where we introduce a new purpose for processing your data or a new category of data recipient — we will provide advance notice through a prominent notice on the Platform or via the email address registered to your account, with a reasonable period to review the changes before they take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the revised terms, you must cease use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the way betpka handles your personal data, please contact our Data Support team through the following channels:

• Email: [email protected] (plain text — not a clickable link; do not send sensitive financial details over email)
• Live Chat: Available 24/7 through the Platform interface
• Help Centre: Accessible from the support section of the Platform

betpka will acknowledge all data-related enquiries within two business days and aim to resolve them fully within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

If you are not satisfied with our response to a data rights request or a complaint about our data handling practices, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction in which betpka holds its operating licence. Details of the relevant authority are available on request.